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Cingular Communication Manager Help

Cingular Communication Manager Help 90 • VPN • WiFi Advanced Networking Settings Advanced Networking Settings The Advanced Networking Settings tab all

Cingular Communication Manager Settings 91 administrator. RWIN Other computers sending data to your system expect your system to acknowledge each pac

Cingular Communication Manager Help 92 Use default OS value Selecting this option keeps the global RWIN value at its default setting for your operatin

Cingular Communication Manager Settings 93 Add Launched Application Click this button to add an application to the list above. The button opens the Ap

Cingular Communication Manager Help 94 Application Launcher Window This window allows you to select an application to launch automatically and to spec

Cingular Communication Manager Settings 95 Application Settings The Application tab allows you to modify various general settings of the Cingular Comm

Cingular Communication Manager Help 96 Automatically run this application... When this option is checked, the Cingular Communication Manager will auto

Cingular Communication Manager Settings 97 Data Acceleration Settings When connected to a Cingular GSM network, Cingular Communication Manager can emp

Cingular Communication Manager Help 98 to Automatic. The client will always detect if it cannot accelerate a particular session and will deactivate it

Cingular Communication Manager Settings 99 Advanced Button Click this button to view the advanced configuration options for the data acceleration clie

1 Introduction Welcome to the world of wireless connectivity and thank you for choosing Cingular as your service provider. Within this User Guide, yo

Cingular Communication Manager Help 100 GSM Settings The GSM tab configures the Cingular Communication Manager's ability to make data connections

Cingular Communication Manager Settings 101 Device Selection This allows you to select which EDGE/GPRS device you would like the Cingular Communicatio

Cingular Communication Manager Help 102 Never When this option is selected, Cingular Communication Manager will never attempt to connect to a network

Cingular Communication Manager Settings 103 Use Rules Engine When this box is checked, Cingular Communication Manager will attempt to automatically sw

Cingular Communication Manager Help 104 Prompt to Disconnect When this option is selected, Cingular Communication Manager will display a prompt asking

Cingular Communication Manager Settings 105 Sound Settings The Sounds Tab allows you to instruct Cingular Communication Manager to play a sound when v

Cingular Communication Manager Help 106 Connected (enabling tone for) Check this box to enable the playing of a tone when Communication Manager succes

Cingular Communication Manager Settings 107 Update Settings The Update Settings tab allows you to specify how often (if ever) Cingular Communication M

Cingular Communication Manager Help 108 Manually download and install updates Select this option if you wish updates to be downloaded only when you c

Cingular Communication Manager Settings 109 WiFi Settings The WiFi tab allows you to configure the Cingular Communication Manager's ability to co

Cingular Communication Manager Help 110 Manual Select this if you only want to connect to this network manually (by selecting it from the list of netw

Cingular Communication Manager Settings 111 Do Not Use VPN When this option is selected, Communication Manager's built in ability to connect to V

Cingular Communication Manager Help 112 the unused software, thus making the possibility of conflicts even more remote. Use Third Party VPN Client Sel

113 Connection Log Event History Manager Cingular Communication Manager provides an easy-to-reference log of each connection made. The Connection Lo

Cingular Communication Manager Help 114 Event Detail Double-click on any entry in the Event History Manager window brings up the Event Detail window,

Connection Log 115 Click Clear Log to erase the currently logged events.

117 Application Timeout The Cingular Communication Manager software is licensed on a "rolling" basis. This means that your license will exp

119 Updating the Cingular Communication Manager Cingular Communication Manager contains a powerful update engine that makes it easy for you to keep y

3 Communication Manager Overview Cingular Communication Manager simplifies access to Cingular's wireless data network – integrating access to bo

Cingular Communication Manager Help 120 3. If you have clicked Download, a web page will be launched that will list all updates currently available.

121 Technical Support Additional Support If you need additional assistance beyond what is provided in this User Guide, please call Cingular Technical

Cingular Communication Manager Help 122 Online Support Resources Cingular's laptop connect support web page provides links to a number of online

Technical Support 123 Which Wi-Fi cards are interoperable with Cingular Communication Manager? Please refer to Supported Wi-Fi Adapters for a list of

Cingular Communication Manager Help 124 Does Cingular Communication Manager support WEP Encryption? Yes, the Cingular Communication Manager supports

125 Troubleshooting Guide Numbered Errors Error 619 This error is typically reported when attempting to connect to an EDGE or GPRS network. This erro

Cingular Communication Manager Help 126 Error 633 Either the drivers for your wireless device are not functioning properly or some other program is lo

Troubleshooting Guide 127 Resolving Application Conflicts Shut down all other applications that are running on your computer and try to connect again.

Cingular Communication Manager Help 128 4. If you are still unable to connect, your device's Subscriber Information Module (SIM) may not be prop

Troubleshooting Guide 129 Error 678: There Is No Answer If you have previously established connections successfully using the same wireless device and

Cingular Communication Manager Help 4 How the Cingular Communication Manager Works Cingular Communication Manager is pre-configured to prefer WiFi Pro

Cingular Communication Manager Help 130 Error 680: There is No Dial Tone This error typically occurs only when you are using an external wireless devi

Troubleshooting Guide 131 Error 717 Cingular Communication Manager was unable to obtain an IP address from the network. This is most likely a one time

Cingular Communication Manager Help 132 Personal Firewall Issues Personal firewall software on your PC may be configured to block Internet access – ei

Troubleshooting Guide 133 Error 734: The PPP link control protocol terminated This error is typically reported if an unexpected error has occurred wh

Cingular Communication Manager Help 134 Error 774 This error is typically reported if an unexpected error has occurred while connecting to an EDGE or

Troubleshooting Guide 135 Text Errors and Messages Acquiring Data Service This appears in the status area of the main window when Communication Manage

Cingular Communication Manager Help 136 No Wireless Device This message usually indicates that your wireless device is not currently connected to your

Troubleshooting Guide 137 • The SIM in your modem has not been properly activated. Contact Cingular Customer Care for Additional Support. Signal Bel

Cingular Communication Manager Help 138 Issues by Category Installation Errors The Communication Manager is designed to install on the following opera

Troubleshooting Guide 139 Application Launch Issues Application is not visible after launch Cingular Communication Manager is designed to launch into

5 Installation and Setup System Requirements The system requirements for basic installation and operation of Cingular Communication Manager are shown

Cingular Communication Manager Help 140 Card Is Disabled EDGE/GPRS cards, like any other network adapter, can be disabled in the operating system. Com

Troubleshooting Guide 141 PC Card Connection Errors When attempting to connect to either an EDGE or GPRS network with a PC Card, the following errors

Cingular Communication Manager Help 142 > Turn off GSM. This feature is valuable to any user who needs to turn off the adapter in certain situation

Troubleshooting Guide 143 10. Launch the Client to test your GPRS connectivity. Phone Connection Errors The following errors may appear when attempt

Cingular Communication Manager Help 144 Network Scanning Issues Cingular Communication Manager never finds available network The EDGE/GPRS Cingular Co

Troubleshooting Guide 145 2. From the desktop, right click on the My Computer icon and choose Properties from the menu that appears. 3. Select the H

Cingular Communication Manager Help 146 Reinstalling the Device Firmware In some cases, updated firmware for your wireless device will be available (&

Cingular Communication Manager Help 6 Where Do I Get the Software? Communication Manager software is available from one of the following places: On th

Installation and Setup 7 4. Follow the on-screen instructions for installation and configuration of the Cingular Communication Manager software. If y

Cingular Communication Manager Help 8 conflict with Communication Manager's Wi-Fi management capabilities). The tool will be restarted automatica

Installation and Setup 9 Using the Device Wizard The Device Wizard configures Communication Manager to access a particular wireless device. It may run

Cingular Communication Manager Help 10 Note: Although Communication Manager can communicate with a handset over a Bluetooth connection, it cannot per

Installation and Setup 11 Connecting Your Wireless Device Cingular Communication Manager supports devices connected to your PC via any of the followi

Cingular Communication Manager Help 12 Inserting a SIM Card The SIM (Subscriber Identity Module) card contains a small amount of memory and a processo

13 Connecting to WiFi Networks How to connect to a WiFi network Note: WiFi service available only on select plans. Contact your Cingular Wireless sal

Cingular Communication Manager Help 14 Note: If you see a *closed* item in the networks list, this indicates the presence of one or more Closed networ

Connecting to WiFi Networks 15 Wired Equivalent Privacy (WEP) Unlike a wired local network, a wireless network cannot easily be protected from poten

Cingular Communication Manager Help 16 What else do I need to use WPA? To utilize WPA, you will need a WPA-compliant card and access to a WPA-enabled

Connecting to WiFi Networks 17 How to access a closed network To access a closed network in the Cingular Communication Manager, you must set up a Prof

Cingular Communication Manager Help 18 7. Fill out the remaining fields on this window as instructed by the administrator of the closed network. 8.

Connecting to WiFi Networks 19 If you do not know your Cingular wireless mobile number, you can normally find it by selecting Tools>Network Inform

iii Table Of Contents Introduction ...1 Comm

Cingular Communication Manager Help 20 • Non-Cingular WiFi Network. You may be attempting to connect to a non-Cingular WiFi network. Additional charg

Connecting to WiFi Networks 21 WiFi Connections Interface The main interface for establishing WiFi-based wireless connections is shown below. Click on

Cingular Communication Manager Help 22 GSM Button Click this button to switch to the GSM Connection Window. Signal Strength Indicator This gauge shows

Connecting to WiFi Networks 23 Networks Button Click on this button to display the list of WiFi networks that Cingular Communication Manager is curren

Cingular Communication Manager Help 24 Network This is the Network Signal Set IDentifier (SSID). Essentially this is just a name that is broadcast by

Connecting to WiFi Networks 25 Beacon Period Wireless access points periodically broadcast a packet called a "beacon" which helps to synchro

Cingular Communication Manager Help 26 items will not be displayed. Select any item in this section to add or remove the accompanying check mark. The

Connecting to WiFi Networks 27 WiFi Network Info To view information about a WiFi network you are currently connected to or the WiFi device you are u

Cingular Communication Manager Help 28 DHCP Server The address of the server that assigned your computer's network configuration for the current

Connecting to WiFi Networks 29 Card Settings This box contains information about the WiFi device you are currently using. Fields include the following

Cingular Communication Manager Help iv Signal Strength Indicator...

Cingular Communication Manager Help 30 The WiFi Location Finder The Location Finder allows you to easily locate Cingular Wi-Fi Hotspot locations near

Connecting to WiFi Networks 31 Disabling the Windows XP Wireless Network Client By default, Windows XP attempts to manage any Wi-Fi network connection

Cingular Communication Manager Help 32 6. Uncheck Use Windows to configure my wireless network settings. 7. Click OK to close the window. Supporte

Connecting to WiFi Networks 33 Avaya PC Silver 802.11b PCMCIA card Yes N/A Belkin F5D6050 802.11b USB N/A N/A Buffalo Air Station WLI-CB-G54A

Cingular Communication Manager Help 34 D-Link DWL-AB650 802.11ab PCMCIA card N/A N/A D-Link DWL-G650 802.11g PCMCIA card Yes N/A D-Link AG650

Connecting to WiFi Networks 35 Microsoft MN720 802.11g PCMCIA N/A N/A NEC Aterrm WL11CA 802.11b PCMCIA N/A N/A NetGear MA401 Ver2.5 802.11b

Cingular Communication Manager Help 36 SMC SMC2662W V.3 802.11B USB N/A N/A SMC SMC2835W 802.11g PCMCIA Yes N/A Sony PCWA-C150S 802.11b PCM

Connecting to WiFi Networks 37 How to access an encrypted network The steps required to connect to an encrypted WiFi network are the same as those req

Cingular Communication Manager Help 38 3. Click the Edit button. 4. Switch to the WiFi tab. 5. Enter the new encryption key in both the Network Ke

Connecting to WiFi Networks 39 4. Click the Edit button. 5. Select the WiFi tab. 6. Select an Authentication method. 7. If you selected a WEP meth

Table Of Contents v Using a Smart Card or Other Certificate...45 Connecting to GSM Networks

Cingular Communication Manager Help 40 802.1x Authentication IEEE 802.1x is an authentication standard that greatly reduces the security vulnerabiliti

Connecting to WiFi Networks 41 "Key Size", and click Submit. You may be prompted to allow certificate request, which you should. 10. On the

Cingular Communication Manager Help 42 9. Check Allow authentication using a certificate. 10. Close the configuration dialog by pressing OK. 11. Clo

Connecting to WiFi Networks 43 FAST Configuration FAST (Fast Authentication via Secure Tunneling) is an authentication protocol developed by Cisco. It

Cingular Communication Manager Help 44 TTLS Configuration TTLS (Tunneled Transport Level Security) is an authentication protocol developed by Funk So

Connecting to WiFi Networks 45 Using a Smart Card or Other Certificate If your computer is running Windows XP, you can select "Smart Card or Othe

47 Connecting to GSM Networks How to Connect to The Cingular EDGE/GPRS/UMTS Network 1. If the GSM connection window is not already displayed, select

Cingular Communication Manager Help 48 If you have not properly attached and/or configured you wireless device, Communication Manager may display

Connecting to GSM Networks 49 4. Once you are connected, the Cingular Communication Manager will indicate that you are connected maintain a timer mea

Cingular Communication Manager Help vi Network Profiles Window...

Cingular Communication Manager Help 50 Once a GSM/CSD profile has been created, to chose Circuit Data for your connection, just toggle between connect

Connecting to GSM Networks 51 • GSM Connect — Internet: Provides an Cingular private IP address and does allow unrequested data to pass from the Inte

Cingular Communication Manager Help 52 If you are moving while connected, your wireless connection may drop if signal is lost (approaching -110 dBm).

Connecting to GSM Networks 53 GSM Connections Interface The main interface for establishing GSM (cellular, PCS) data connections is shown below. Click

Cingular Communication Manager Help 54 GSM Security Cingular maintains a comprehensive security policy that dictates the requirements and procedures t

Connecting to GSM Networks 55 The GSM Diagnostics window To view information about your laptop, wireless modem, network connection, and session activi

Cingular Communication Manager Help 56 Supported GSM Devices For information on wireless devices that are compatible with Communication Manager, plea

57 Text Messaging (SMS) Short Message Service (SMS) is a standard used by Cellular Carriers worldwide for interchange of text messages between device

Cingular Communication Manager Help 58 ...or select Text Messaging from the Tools menu. You will then be presented with a message viewing and composi

Text Messaging (SMS) 59 Viewing and Managing Messages Receiving Text Messages Others can send you text messages from their mobile phone or PC. They wi

Table Of Contents vii Application Launcher Window...94 File to Launch...

Cingular Communication Manager Help 60 Once the text messaging client window opens, a list of your messages will be displayed in the right-hand pane.

Text Messaging (SMS) 61 Using text messaging with tethered cellular handsets Cingular Communication Manager can connect with Cingular Wireless handset

Cingular Communication Manager Help 62 Click this button or select Move to Folder from the Edit menu to move the selected message to another folder.

Text Messaging (SMS) 63 Sending Messages Before attempting to send or receive text messages, check to make sure the Cingular Wireless Device is insert

Cingular Communication Manager Help 64 Did You Know? For your convenience, phone numbers can be stored in the included address book. See also: Receiv

Text Messaging (SMS) 65 Using the Address Book Cingular Communication Manager includes and Address Book feature which can be used to manage phone numb

Cingular Communication Manager Help 66 Accessing the Address Book on your Mobile Device You can import your wireless device's phone book entries

67 Virtual Private Networks (VPNs) Virtual Private Networks (VPN’s) are end-to-end, secure, private networks that can be accessed over a public backb

Cingular Communication Manager Help 68 5. If the VPN client software you are using is supported by the Cingular Communication Manager, select Use ex

Virtual Private Networks (VPNs) 69 Automatically launching a VPN connection You can configure any network profile to automatically connect to a Virtu

Cingular Communication Manager Help viii Do Not Use VPN...

Cingular Communication Manager Help 70 5. Check the Auto Launch box in the VPN section. 6. Click OK to exit the window. 7. Repeat steps 3 through

Virtual Private Networks (VPNs) 71 Supported VPN Clients The Cingular Communication Manager currently supports VPN client software from the followin

73 Network Profiles Network Profiles are networks that you have saved at connection time using the auto-connect options or have manually added to the

Cingular Communication Manager Help 74 The Cingular WiFi network profile will allow you to connect to Cingular preferred WiFi networks whenever you a

Network Profiles 75 Network Profiles Window Use this window to add or edit a Network Profile. Click on a portion of the screen shot below for more inf

Cingular Communication Manager Help 76 Network Profile Information This are the details of the currently highlighted Network Profile. The following in

Network Profiles 77 Edit button To modify a Network Profile entry, select the Network Profile in the list above and then click this button. This opens

Cingular Communication Manager Help 78 Creating a Profile for a GSM Network Follow these steps to create a GSM Network Profile. 1. Open the Cingular

Network Profiles 79 6. Click Next to configure the IP Properties of your GSM profile. Note: All information such as encryption key, network visibili

Table Of Contents ix Troubleshooting Guide ...125 Numbered Errors..

Cingular Communication Manager Help 80 Service Type Select the type of service you want to create a profile for. Available options are: • Circuit -

Network Profiles 81 Users who have custom data connections from Cingular Wireless or their Enterprise will need to consult with their IT administrato

Cingular Communication Manager Help 82 See also: How to create a WiFi Network Profile How to create a GSM Network Profile How to remove a Network Prof

Network Profiles 83 Create Network Profile (General properties) This page contains settings that apply to all types of Network Profiles. Click on a po

Cingular Communication Manager Help 84 Connection Options This setting controls what the Cingular Communication Manager will do when it detects the ne

Network Profiles 85 Launch browser window on connect Check this if you wish to automatically launch your browser when you establish a connection to th

Cingular Communication Manager Help 86 5. Click Next. The General Properties window appears. 6. Configure the settings in the General Properties win

Network Profiles 87 Network Key If your network administrator provided a network key for accessing this network, enter it here. Note: You must enter

Cingular Communication Manager Help 88 2. In the left pane, select the network you wish to edit. 3. Click the Edit button. A tabbed interface showin

89 Cingular Communication Manager Settings The "Settings" window allows you to configure the behavior of the Cingular Communication Manager